Refund policy
Refund and Return Policy
The 60-night try-it guarantee
Sleep lighting takes a few weeks to judge. You have to live with it. Swap the bulbs, run them every evening, and watch what happens to your nights.
A returns policy that voids itself the moment you open the box tells you nothing about whether the thing works.
So try it properly. If Soma lighting isn't working for you, email us within 60 nights of delivery and we'll refund your order in full.
Used is fine. Opened is fine. Bulbs already screwed into the lamp are fine.
How to claim
Email hello@somasleep.com.au within 60 nights of the date your order was delivered. Include:
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your order number
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one line on what didn't work for you
The second one isn't a test you have to pass. We read every one, and it's how the range gets better.
In most cases you won't need to send anything back. Posting a used bulb across the country costs more than the bulb does, so keep it, pass it on to someone, or drop it at your local e-waste point.
For orders over $150 we may ask you to return part of the order. If we do, we'll email you a return address and a Return Authorisation (RA) number. Write the RA number on the outside of the parcel. Return postage is at your cost, unless the item was faulty or we sent the wrong one.
What you get back
The full amount you paid, including any shipping you paid on the original order, back to your original payment method.
We'll respond to your claim within two business days and process the refund within five business days of approving it. Your bank or card issuer usually takes another three to 10 business days to show it on your statement.
Limits
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One guarantee refund per customer or household. It's there so you can try Soma without risking money, not to fit out a house for free.
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It applies to products bought directly from somasleep.com.au. If you bought from a stockist or a marketplace, their returns process applies.
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Gift recipients can claim. Email us with the order number or the buyer's name.
Faulty, damaged, or incorrect items
This isn't a guarantee claim, and there's no 60-night limit on it.
Email hello@somasleep.com.au with your order number and a photo. We'll replace the item or refund it, and we cover postage both ways.
Exchanges
Want a different fitting, colour, or frame? Say so in the same email. We'll either refund the original order so you can place a new one, or send the replacement and settle the difference.
Your rights under Australian Consumer Law
This guarantee is in addition to your rights under the Australian Consumer Law. It does not replace or limit them.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.